Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience, and it doesn't preclude the necessity to train and develop people so that their competency can rise to the level of that trust.
But you can't change the fruit without changing the root. Working on the attitudes and behaviors would have been hacking at the leaves. So we focused instead on producing personal and organizational excellence in an entirely different way by developing information and reward systems which reinforced the value of cooperation.
Bottom line, the way we see the problem is the problem. It’s not either/or. It’s not just blind trust vs. distrust. The solution is a third alternative—a whole new set of glasses, a truly different way of seeing and behaving, which we call “Smart Trust.”
A man’s real worth is the quality, the value, of his thoughts, his mind. Real riches are the riches possessed inside. Mental riches cannot be gathered, cannot be garnered, without effort, without brain-sweat, without stem exertion.